![]() ![]() In an insurance policy, the deductible is the amount you pay out-of-pocket before your insurance provider will pay any expenses.Given your deductible, we informed you of your estimated out-of-pocket responsibility several times during your initial registration, prior to sending you the test. Your insurance approved the test and applied a portion towards your deductible. As discussed, we do accept your insurance. If you have any further questions, please dont hesitate to contact our manager directly. After speaking with you, we believe that your concerns have been addressed. Our call volume has grown considerably since the pandemic, and we are currently looking into your suggested carrier to accommodate for the increase. In addition, thank you very much for your input on how to improve our phone system. ![]() We sincerely apologize for our choice of communication. We now realize that it may have been best to send an invoice by mail considering the amount of time it took your insurance to process the claim. In your case, since it took 7 months for your insurance provider to process the claim, a text message was sent as a reminder prior to making the charge. Once the charge has been initiated, we send an itemized receipt by email and/or mail. Typically, we charge for our service only after the test has been completed and processed by insurance. We spoke with you after receiving your review, and appreciate your feedback regarding our communications. Thank you for sharing your experience with us. ![]()
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